In this landscape of ever-evolving, complex threats, SOC employees face challenges across the board. One major challenge is finding a balance between standardized incident response for high-quantity attacks and customized response for sophisticated, one-off attacks. There is also a lack of focus on continuous improvement and learning, with most of the time being spent fighting daily fires.
Platforms that unify incident management with security orchestration and automation and interactive investigation are the need of the hour. Orchestration and automation enables workflow-based enrichment and response across the security product stack, while interactive investigation facilitates real-time collaboration. Baking in these features with incident management enables visibility and control throughout the incident lifecycle from a single console.
Modern incident management platforms allow for user customization across the board, maintaining the speed and accuracy of incident response even when attacks are unpredictable and non-standardized. Users can customize incident summary layouts, create and edit incident types and labels, create and edit indicator types and labels, and even tailor IR processes to specific regulations and frameworks.
Incident management platforms with machine learning gather insights from each incident and help drive down the marginal time to resolution with every subsequent alert. This learning manifests in incident owner and expert recommendations, security command suggestions, workflow task and input suggestions, and visualizations of related/duplicate incidents.
Modular dashboards and reports drive security metric visibility and action and prevent data from gathering digital dust. Users can create dashboards focused on personas, incident metrics, and threat intelligence metrics using a widget library where each piece of security data captured by the platform can be visualized.
Modern incident management platforms can be deployed both on-premise and on the cloud as a SaaS offering, ensuring that the platform is tailored to organizational requirements. These platforms are also primed with full multi-tenancy with data and execution isolation, powerful tenant scalability, and network segmentation.