Incident Management And Response

In this landscape of ever-evolving, complex threats, SOC employees face challenges across the board. One major challenge is finding a balance between standardized incident response for high-quantity attacks and customized response for sophisticated, one-off attacks. There is also a lack of focus on continuous improvement and learning, with most of the time being spent fighting daily fires.

The Need for Modern Incident Management

Incident management solutions have been around for years. This industry maturity has resulted in points-of-parity that any solution is now expected to have. Features such as process documentation, SLA tracking, role-based access control, and SIEM data ingestion are now considered prerequisites for an incident management solution.

Incident management needs to evolve and build atop this bedrock of essential features to help users vanquish the security challenges of today rather than just tread water in the face of attacks. Read the whitepaper below to learn more about the crucial capabilities that a modern incident management platform should have.

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Makings of a True Incident Management Platform

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Metric Visibility and Reporting

With the average company using more than 15 different security products, each of them spinning up alerts and unique data, the surfeit of information at a SOC’s disposal has never been higher. However, this breadth of data availability has not been matched with the adoption of tools that distill and visualize data across products into relevant metrics. Rather than being used to drive action, much of the data ends up gathering digital dust.

Customizable and modular dashboards are the lighthouse to help guide lost SOC ships to shore. Default dashboards should provide visibility into analyst-level, incident-level, and business-level metrics. Additionally, a fully customizable widget editor should let teams create their own dashboards from scratch, enabling the creation of tailored visuals that are powered by the platforms’ rich, underlying data.

Demisto Dashboards Overview

Free Incident Report Template